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Support |
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Please click on a link below to find the support you require:
For Vinculum support, please
see the
Vinculum Support page.
Answers to many problems can
be found in our knowledgebase. Click
here to visit our on-line
knowledgebase or click
here to download a searchable version. |
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Sales Support |
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Please check on our
Sales Network page if there is a local distributor. If
there is no local distributor, please contact
FTDI Sales
with enquiries.
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Driver Support |
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Should you suspect a driver related issue, please check our
Drivers page for the latest versions of our VCP, D2XX
and Mac OS drivers. Please remember to un-install older drivers
before trying the latest versions.
If the problems persist, the
FTDI Knowledgebase provides solutions
to common problems and answers many common questions.
In the event that you are
still unable to solve the problem satisfactorily, please contact
FTDI
Support who will provide you with one-to-one support.
NOTE: When sending questions to
FTDI
Support , please help us to help you by including as
detailed a description as possible of the symptoms associated with the
problem.
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Hardware Support |
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If you suspect you have a hardware related problem i.e. your
design fails to enumerate (be recognised and load the drivers properly),
the first step should be to download and study the
FT232BM/FT245BM application note "Debugging FT232BM and FT245BM based
Designs" which is available on our
Application Notes
page. Most common hardware related issues are dealt with in this
document. Other valuable information is contained in the FT232BM
and FT245BM design guides available for download on the same page.
The
FTDI Knowledgebase is a comprehensive
library of answers to common questions. Please consult this before
contacting FTDI Support. If you cannot find a satisfactory answer
to your question, please contact
FTDI Support
who will endeavour to answer your enquiry as quickly as possible.
NOTE: When sending questions to
FTDI
Support , please help us to help you by including as
detailed a description as possible of the symptoms associated with the
problem. For hardware related problems, it often helps if you can
e-mail us a copy of your application schematic in PDF or BMP format.
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Application Software Support |
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Check out our
Resources page which contains
some useful links to resources on writing communications applications
under Windows and OS X.
The
FTDI Knowledgebase contains some
helpful information for application programmers and a full on-line
version of the D2XX Programmer's Guide. Should you require
additional assistance, please contact
FTDI
Support.
NOTE: When sending questions to
FTDI
Support , please help us to help you by including as
detailed a description as possible of the symptoms associated with the
problem.
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Website Problems |
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If you experience problems with this web site - missing or bad
hyperlinks, files etc. please E-mail
FTDI
Support.
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