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Support |
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For detailed information on FTDI products, as well as utilities and
software examples, follow the links on the main menu.
If you require
further support, please see the following categories:
Answers to many problems can
be found in our knowledgebase. Click
here to visit our on-line
knowledgebase or click
here to download a searchable version.
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Sales Support |
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Please check on our
Sales Network page if there is a local distributor. If
there is no local distributor, please contact
FTDI Sales
with enquiries.
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Support of FTDI-based OEM products (Third-Party) |
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FTDI provide support for our own FTDI branded products.
It is
recommended end users of a product which utilizes an FTDI IC but was not
designed, manufactured or sold by FTDI should contact either the vendor
or manufacturer of that end product.
Often times the manufacturer
will modify the IC and/or device driver settings, preventing the use of
our default downloads. Since FTDI has no control of the design of the
OEM product, the manufacturer / vendor is best suited to provide support
of their own product.
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Driver Support |
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Should you suspect a driver related issue, please check our
Drivers page for the latest versions of our VCP, D2XX
and Mac OS drivers. Please remember to un-install older drivers
before trying the latest versions.
If the problems persist, the
FTDI Knowledgebase provides solutions
to common problems and answers many common questions.
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Hardware Support |
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If you suspect you have a hardware related problem i.e. your
design fails to enumerate (be recognised and load the drivers properly),
the first step should be to download and study the
FT232BM/FT245BM application note "Debugging FT232BM and FT245BM based
Designs" which is available on our
Application Notes
page. Most common hardware related issues are dealt with in this
document. Other valuable information is contained in the FT232BM
and FT245BM design guides available for download on the same page.
The
FTDI Knowledgebase is a comprehensive
library of answers to common questions. Please consult this before
contacting FTDI Support.
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Application Software Support |
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Check out our
Resources page which contains
some useful links to resources on writing communications applications
under Windows and OS X.
While FTDI do not offer full software consulting services, we will help
you utilize the FTDI-supplied Application Programming Interfaces.
The
FTDI Knowledgebase contains some
helpful information for application programmers and a full on-line
version of the D2XX Programmer's Guide. Should you require
additional assistance, please contact
FTDI
Support.
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Contacting FTDI Technical Support |
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If you are unable to find an answer for your query, please contact the
Application Engineering Team at the office closest to your location:
NOTE:
When sending questions to Support, please help us to help you by
including as detailed a description as possible of the symptoms
associated with the problem. For hardware related problems, it often
helps if you can e-mail us a copy of your application schematic in PDF
or BMP format.
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Website Problems |
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If you experience problems with this web site - missing or bad
hyperlinks, files etc. please E-mail
websiteadmin@ftdichip.com.
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